Potential customers are spending more and more time online. They are researching, emailing, listening to music, tweeting, facebooking, posting, learning and definitely shopping. For many local businesses, this is an overwhelming trend. The tradition of Main Street is one of Ma & Pa stores, places where neighbors walk to meet each other or personally connect with shop owners. Many of these retailers follow old habits steeped in antiquated logic that goes a little something like this:
Main Street is the hub of history, commerce and community. People who live in the area want to gather there to shop and play, and others who visit the area want to go there for an authentic experience. While all of these people are downtown, they ought to be willing to buy all sorts of things from jewelry to furniture, lunch, or even hair and auto services. Later, they will have such fond memories of the quaint city scape, that they will return to purchase more.
With this logic in mind, owners turn on the lights, run an ad in the Pennysaver and local Paper, send a couple of email blasts to friends and family, open the doors and wait behind a counter for people to come. The people do come, but the conversions are often alarmingly bleak for new businesses. Shopping habits have changed, and no modern business should be relying on the sentimentality of a mad men era to make their numbers, that is unless you’re an online store literally selling memorabilia from the hit television series.
Small, local businesses must get online. The following is an extremely useful info graph highlighting the habits of potential shoppers, courtesy of Reach Local:

Keys to online marketing success for small businesses:
Know how your potential customers are spending their time online.
>>22% of their time is spent social networking. This means that they should have an opportunity to interact with your brand in some way on social networks. It also means that your biggest word of mouth advocates ought to be promoting you through their social networks.
>>21% of their time is spent searching. Are you searchable? What must potential customers google in order to find you? If someone clicks on your site from a search, will they discover a user-friendly site that allows them to make a transaction if they wish to do so?
>>20% of their time is spent on reading content. Most people do not want to feel as though they are being “sold to.” Online content for your small business can be the equivalent of sharing a good story with a browsing customer.
>>19% of their time is spent emailing. Give potential customers the opportunity to get on your email list. You should also give them the chance to provide you feedback via email.
>>13% of their time is spent viewing entertainment. Don’t forget to be entertaining. Make your online presence fun in a way that appropriately matches you and your product.
>>5% of their time is spent shopping. More and more shoppers are opting for the convenience of online shopping. Of all the time they spend online, and they are spending a lot of time online, 5% of that time is spent shopping. A shopper will not purchase something from you online if you do not afford them the opportunity. If your company is not yet ready, or your service is not appropriate for actual, online commerce, then at least provide the potential customer an opportunity to set an appointment or request a quote.
Embrace the Smartphone.
Customers are using their Smartphones to research products and compare pricing, to let their sphere of influence know where they are by checking-in on their social sites, and to share photos of cool things they discover. Because of this, smart, local businesses are embracing the Smartphone.
>>Know how your site views on Smartphones. Work with your website manager to make necessary improvements.
>>Encourage your customers to check-in on social media by letting them know you are on Facebook or Foursquare.
>>Set-up beautiful or interesting, photo-worthy displays. Give customers a reason to share something about your business.
Diversify your marketing tactics for an online presence.
Online marketing is no simple task. Your business exists in a specific, competitive market. Work with a marketing professional to define that market, develop a plan, and outline a budget with a specific expectation for return on investment. Then, remember to adjust as necessary. There are always going to be fast, new trends that you should consider being a part of.